Technical Support

The Bottoms Up Draft Beer System provides the highest keg yield in the world at around 98% on average. If you aren't experiencing those types of numbers then here are some reasons as to why that might be. Nine times out of ten they are easy fixes. The most common reasons are as follows: 1. Under-pouring or Over-pouring due to misprogrammed size (changing over to a different type of beer can also cause this) / Timecode: 00:20 2. A recent beer line cleaning that got rid of some gunk that was impeding beer flow / Timecode: 00:57 3. A loose cup coupler that causes beer to leak out after being poured / Timecode: 01:40 4. A twisted o-ring on the cup coupler that causes beer to leak out after being poured / Timecode: 02:15 5. A missing case nut o-ring can cause beer to leak out after being poured / Timecode: 03:16 6. The metal ring at the bottom of a Bottoms Up vessel has been damaged / Timecode: 03:25 7. Slowly picking up a vessel off the dispenser. DON'T BE SCARED, PICK IT UP QUICKLY / Timecode: 04:05 8. Bleeding off an Empty Keg Detector for too long / Timecode: 04:21 9. A Leaky plunger head / Timecode: 04:45 10. Leakage when using taller vessels (32oz cups or pitchers) / Timecode: 05:30 11. If using an analytics system, entering in the wrong plug number for the glass / Timecode: 05:55 12. Comped (free) beers and or theft / Timecode: 06:55 How many pints you get out of a Keg with Bottoms Up: https://youtu.be/RK1ko2kX0mM How to program a size: https://youtu.be/rb6cNpT5ewc How to replace a plunger head O-ring: https://youtu.be/52BLgJ_P4yA How to replace a diaphragm: https://youtu.be/HgZcem2vMag Should you have any questions or need technical assistance please call us at 888-618-0486 ext. 4 or email us at support@bottomsupbeer.com Feel free to visit our website www.bottomsupbeer.com for more information as well

This video explains the step by step process on how to find if there is a leak in an individual beer line in a section of Trunk line. Need further support? Call 317-617-2031 or email support@bottomsupbeer.com

Sometimes you can run into the issue of setting down a cup on a Bottoms Up Draft Beer Dispenser and the beer won't pour. Typically, this is caused by debris sticking to the linkage on the underside of a Bottoms Up draft beer system. To fix the issue, get to the underside of the valve that won't pour, use your finger to press the linkage in, and release. This should unstick the linkage. If the problem persists, then a complete clean of the valve itself should take place. Should you have any questions or need technical assistance please call us at 888-618-0486.

If you're have having issues with your Bottoms Up Beer Dispenser's control panel and or power supply, here's a troubleshooting guide on how to diagnose its electrical system. The most common issue is the control panel not turning on due to a loose connection from the power cord to the power supply box or the barrel connection from the Bottoms Up Control Panel to the power supply. Should you have any questions or need technical assistance please call us at 888-618-0486. Feel free to visit our website www.bottomsupbeer.com for more information as well

This video is a demonstration of how to change a bottom block assembly on a Bottoms Up Beer Dispenser. You'll need a Philips Head Screw Driver. Should you have any questions or need technical assistance please call us at 888-618-0486.

This video is a step by step process for changing a Flow Jet flow reversal valve on a Bottoms Up Draft Beer System

How to manually open a Bottoms Up Dispenser valve by pushing the linkage on the underside of the dispenser.

Is beer leaking from an attachment on your Bottoms Up panel? Is it happening below the beer pump? It could be a worn o-ring gasket on your reversal valve. Here, we go over the replacement process. Have questions or need parts? Give us a call at (888) 618-0486. 0:09: Reversal valve overview 0:28 Untap your keg and depressurize 1:28 Release reversal valve elbow 2:00 Identifying problems with the o-ring 2:13 Remove o-ring + replace 2:30 Insert elbow + secure 3:01 Tap keg, turn on pressure