Policies & Terms
We extend to our customers that if you are not completely satisfied with the performance of the Bottoms Up Draught Beer
System within one year of the date of purchase, we will refund the full purchase price of the equipment. Terms and conditions apply.
Satisfaction Guarantee Terms and Conditions
This guarantee is only extended to the original purchaser and cannot be exercised in a malicious or anti-competitive manner (malicious or anti-competitive manner to be determined solely by Bottoms Up Draught Systems). Purchaser must follow all manufacturer maintenance, operation, implementation, and cleaning guidelines. In the event the purchaser is dissatisfied, Bottoms Up Draught Systems will advise customer to remedy anything causing dissatisfaction. Purchaser may only exercise the rights expressed here if dissatisfaction has previously been expressed to Bottoms Up Draught Systems and the purchaser has implemented remedies under advisement from Bottoms Up Draught Systems, without success. Under this policy Bottoms Up Draught Systems will refund the full purchase price of the dispensing equipment (cups, shipping, and installation costs not included), and will not be held liable for any costs or damages, including and not limited to damages to person or property incurred in the original installation of the system, removal of the system for return, purchase or installation of replacement equipment, reliance, or shipping of the returned product. Products being refunded must be returned to Bottoms Up Draught Systems before a refund will be issued. Any damaged or missing components will be subtracted from the refund to the purchaser. Refund is to be paid within 90 days of receiving returned product. The term of this agreement is one year from date equipment is shipped from Bottoms Up Draught Systems. This agreement only applies to commercial equipment and does not extend to any custom products, Bottoms Up vessels and or residential/home equipment. This guarantee is only valid with the original purchaser or user if purchased through an authorised dealer and is non-transferrable. We reserve the right to change or modify the terms of this policy at our discretion without notifying the customer. This guarantee is only valid for customers within the United Kingdom and Ireland.
Bottoms Up Draught Systems’ dispensers and dispenser accessories are warranted to the original user/purchaser against material defects in material and workmanship under normal use for the lifetime of the product.
If a Bottoms Up Draught Systems product covered by this warranty fails due to a manufacturing defect, we will provide replacement parts or replace the product, at our discretion, without charge. Shipping will be the responsibility of the customer. Only original parts, unaltered and unmodified materials, and workmanship are covered by this policy. Repair or replacement labor as incurred is the exclusive responsibility of the purchaser. This warranty does not cover products that have been altered, repaired, or damaged by accident, improper installation, improper care, negligence, or abuse. Failure to perform scheduled cleaning and maintenance of products will void this warranty.
Bottoms Up Systems maintains the right to determine product neglect, abuse, or cause of damage. Bottoms Up Draught Systems shall not be liable for any incidental, reliance, or consequential damages or breach of implied warranty on this product, including any damage to person or property. The customer’s sole and exclusive remedy and Bottoms Up Draught Systems’ entire liability is either repair or replacement, at the discretion of Bottoms Up Draught Systems for any defective product. This warranty is only valid with the original purchaser or user, if purchased through an authorised dealer, and is non-transferrable. This warranty is only valid for customers within the United Kingdom and Ireland. This warranty shall be construed and enforced in accordance with the laws of the United Kingdom.
Only commercial Bottoms Up dispensers purchased after January 1st, 2015 will be covered by our Lifetime Warranty. We do not warranty any product not manufactured by GrinOn Industries but is used in conjunction with our dispensers such as but not limited to the micromatic kegerators themselves, refrigeration, jockey boxes, etc. Any issues due to defects within the 3rd party product must be handled through the manufacturer of said product.
We pride ourselves on providing the best technical support for our products, hands down. If you aren't selling beer, then we aren't selling cups. We also understand that when implementing a new technology into your business, there might be questions. Our technical support phone number is printed on all of our dispensers; we are the only draft beer equipment manufacturer that does this. Our techs are on call seven days a week, 365 days a year and if not immediately available, will respond promptly.
Residential Return Policy
All returns or exchanges must first be authorised by Bottoms Up Draught Systems. For information regarding returns or exchanges please contact
If approved, returned items must be shipped within seven days of receipt, be unused, and be shipped in the original packaging. Customers are responsible for all shipping charges. All orders filled correctly are subject to a minimum 20% handling and restocking charge.
In the event of manufacturer defects Bottoms Up Draught Systems will exchange products/parts up to 15 days after receipt, with approval. Defective product must be shipped back to Bottoms Up Draught Systems, at the expense of the customer. Bottoms Up Draught Systems reserves the right to refuse exchanges of products/parts that are suspected to be defective due to mistakes, misuse, mishandling, or damage caused by the buyer.
What kind of information do we collect?
There are cases where Bottoms Up Draught Systems may ask you for personal information, such as your name, address, email address, etc. We do this for instance when you register for contests/promotions, respond to communication such as e-mail, and for services that require registration or subscription. If you would like to be on our mailing list, we will ask you to actively opt-in. We might also collect personal information from you about a third party, for instance if the website allows you to send an email referring someone to our site or an active promotion, in which case we need to know the name and e-mail address of the recipient. That information will only be used for the specific purpose (delivering the email) and Bottoms Up Draught Systems will not further contact the third party unless the third party contacts us.
Use of visitors' information
- To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest). You may be contacted by phone or email.
- To send you information/materials via e-mail, offers and news we think could interest you. This information may relate to products, offers and news of Bottoms Up Systems. In case you do not want to receive any e-mails from us anymore, or if you want to modify your personal data or want your personal data to be deleted from our database, we refer you to the 'Opt-out, delete or modify personal information' section below
- To analyse visits to the website and learn about the interests of our visitors in aggregate and also on personal level to better understand your interest and need, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.
DISCLOSING PERSONAL INFORMATION TO THIRD PARTIES
Except as described in this policy, we do not sell, trade or otherwise transfer your personal information to third parties without informing you in advance and in accordance with applicable data protection law. Your data may be transferred to web site hosting partners and other parties who assist us in designing and operating the website, executing services (for instance prize fulfilment) or help us analyse collected data. These parties will only use your data for the purpose of carrying out the work as indicated and will be required to keep the information confidential. We will also release personal data without consent if such is required by law, for security purposes, or to prevent imminent harm. In the event that products are purchased with a logo that is solely owned or partially owned, or used in conjunction with or by a third party, we may be required to share your information with said party for their approval of intended use and reporting.
PROTECTION OF VISITORS' INFORMATION
In order to protect the information you provide to us by visiting our website we have implemented various security measures. Your personal information is contained behind secured networks and is only accessible by a limited number of people, who have special access rights and are required to keep the information confidential.
Please keep in mind though that whenever you give out personal information online there is a risk that third parties may intercept and use that information. While Bottoms Up Draught Systems strives to protect its user's personal information and privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk.
OPT-OUT, DELETE OR MODIFY PERSONAL INFORMATION
You may cancel your registration at any time, and you can choose to opt-out of receiving any e-mails from Bottoms Up Systems. Additionally you can choose to have all your personal information deleted from our database. You may cancel your registration at any time, and you can choose to opt-out of receiving any e-mails messages from Bottoms Up Draught Systems. Additionally you can choose to have all your personal information deleted from our database. If you want to opt-out, delete or modify your personal information, please contact us.
CHANGES TO THE POLICY
We may from time to time need to amend this policy, due to changes in regulations and to keep up with new developments and possibilities on the Internet. We therefore reserve the right at our discretion to make these changes and ask you to check this page periodically, as you are bound by these changes when visiting our website.
HOW YOU CAN CONTACT US
Secure Sockets Layer (“SSL”) offers the highest level of protection available for all your Internet communication (including credit card use and financial transactions) and encrypts information you input. Sensitive data is securely transmitted during the checkout process. The SSL (secure sockets layer) protocol is the Web standard for encrypting communications between users and e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site (such as credit card numbers) are kept confidential. Web server certificates (also known as secure server certificates or SSL certificates) are required to initialise an SSL session. You can tell you are using an SSL-protected session with a web site when the URL in the address bar begins with an https prefix rather than http. Each browser may indicate this in other ways as well, including: displaying a gold coloured padlock in the status bar of the browser, highlighting the address bar with a different colour, and so on.
All notices from Bottoms Up Draught Systems to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to GrinOn Industries shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
Bottoms Up Draught Systems,The Granary, Brewer Street, Bletchingley, Surrey, England, RH14QP
Delivery shall be deemed to have been made by You to Bottoms Up Draught Systems fifteen (15) days after the date sent.
Terms and Conditions
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Bottoms Up Draught Systems and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Bottoms Up Draught Systems believes that customer conduct violates applicable law or is harmful to the interests of Bottoms Up Draught Systems and its subsidiaries.